IPS Support Services help you achieve performance efficiency from automation, control and safety systems and other offerings from our broad product portfolio. We focus on helping you achieve a high level of production each and every day and design our support solutions to achieve this objective. We offer extensive training opportunities, technical assistance and material support, advanced remote services and field engineering services.
IPS has a wide range of valuable resources through our Services Agreement Program—providing just the right combination of quality support deliverables to fulfill your specific requirements.
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Material and Logistics Services - Invensys stands ready to support your warranty and post-warranty parts repair, refurbishment and replacement requirements. Guaranteed factory-authorized Repair Service expedites servicing of returned units at designated support facilities. The Module Exchange Program provides rapid shipment of critical parts allowing you to reduce reliance on your own spare parts inventory.
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On-Site Assistance and Engineering Services - Highly trained Field Service Representatives provide product installation and startup support, corrective and preventive support, upgrade planning and implementation assistance, plus engineering services to help you optimize use of Invensys equipment at your facility.
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Lifecycle Program - Every product has an anticipated life-expectancy of useful operation. Knowing where a unit is in its lifecycle allows time for efficient planning for upgrade or replacement. We offer extensive consultation to help you achieve continuous reliable performance while upgrading components, at the same time achieving optimal return on your capital investment.
Each IPS technology user community Avantis, Foxboro, InFusion SimSci-Esscor, Triconex, operates websites that focus on their respective product line user support requirements. Each site provides extensive technical documentation, downloadable software and other web-based services.