IPS provides diverse factory-authorized material services to handle individual site requirements. These include Module Exchange Program, Parts Management, Factory Repair Services, and Spare Parts Delivery.
Having the right part available when an installed unit is diagnosed as malfunctioning is a vital part of maintenance planning. IPS can help plan for such contingencies by offering essential material support services. We can ship factory-refurbished replacement material under Module Exchange Program Advance Replacement Service. The Automation Parts Management program provides inventory consignment support. Repair Services ensure that customer-owned products are appropriately serviced and operating at the latest revision level.
Authorization for return of material for any purpose is required. Requests for material services are handled through IPS support offices and centers located throughout the world.
Automation Parts Management
Automation Parts Management supplies essential components to customers that prefer to keep inventory available at site. These parts are maintained by Invensys Process Systems to ensure they are at current revision levels and compatible with the customer’s system – ready for the moment they may be needed if a critical component fails.
Module Exchange Program
The Module Exchange Program provides fast shipment of major system components from IPS inventory in the event of a module failure. Critical major system components are carefully selected for inclusion in the Module Exchange Program. These components undergo a comprehensive refurbishment process. Firmware is updated when appropriate and hardware is put through product testing sequence.
The ability to rely on the availability of parts provided by the Module Exchange Program is a very cost-effective way to reduce spare parts inventory costs. The Module Exchange Program is available as a Service Agreement deliverable.
Factory Authorized Repairs
Expert technicians expedite repair of IPS products that have been returned to our authorized repair facilities. Components used to repair returned modules must meet the same stringent factory specifications applied to new product. We ensure that products repaired and returned to clients are operating at the latest revision level.
Spare Parts Delivery
IPS factory-manufactured spare parts may be ordered via www.buyautomation.com or the local Invensys Process Systems support office.